Shipping & Returns
Shipping Policy
At Rokelly Market, we work to process and ship your order as quickly as possible. Orders are processed after payment confirmation and shipped to the delivery address provided at checkout.
Shipping and delivery times may vary depending on the product, destination, shipping method, carrier, and other logistical factors. Estimated delivery times will be provided whenever available during the purchase process.
Once your order has been shipped, tracking information will be provided when available so you can follow the progress of your delivery.
Please make sure your shipping address is complete and accurate before placing your order. Rokelly Market is not responsible for delays or delivery issues resulting from incorrect or incomplete information provided by the customer.
Delivery estimates may be affected by circumstances outside Rokelly Market’s direct control, including carrier delays, customs procedures, weather conditions, holidays, or other logistical events. If you have any questions about your shipment, please contact us at contact@rokellymarket.com.
Return & Exchange Policy
At Rokelly Market, we want you to shop with confidence. If you receive an item that is damaged, defective, incorrect, or otherwise eligible for a return or replacement, please contact our customer service team within 30 days of delivery.
To request assistance, contact us at contact@rokellymarket.com and include your order number, a description of the issue, and clear photos or videos showing the product and the reported problem. This information helps us review your request and determine the appropriate resolution.
Depending on the circumstances, eligible requests may be resolved through a replacement, exchange, or refund. In some cases, returning the original item may not be required. Please do not return any product before contacting us and receiving return instructions. Unauthorized returns may not be accepted.
If a physical return is required, we will provide the applicable return instructions. Items returned for reasons other than damage, defect, or fulfillment error should generally be unused and in their original condition and packaging, whenever applicable.
Return or exchange requests that do not meet the conditions outlined above may not be eligible for approval. Rokelly Market reserves the right to review each request based on the circumstances of the order, the condition of the product, and the information provided by the customer, subject to applicable law.
Once a refund is approved and issued by Rokelly Market, it will be returned to the original payment method. After the refund has been submitted, the time required for the funds to appear in your account may vary depending on the payment processor, card issuer, bank, or other financial institution involved. Refunds typically take approximately 5 to 10 business days to appear, although processing times may vary and are outside Rokelly Market’s control once the refund has been issued.